KAMPALA – Uganda Communication Commission (UCC), the communications sector regulator has Monday July 22 directed telecom giants Airtel Uganda to respond to the 4G data scam after several complaints from users.
UCC says Airtel Uganda’s 4G data speeds are not as fast as advertised and that its data gets used up so fast.
UCC has also given Airtel Uganda 14 days to respond.
Airtel officials were not available to comment on the directive by the regulator.
Airtel Uganda, early this year announced the availability of nationwide 4G connectivity following the complete modernisation of its network.
The technology was expected to significantly enhance the network experience for Airtel’s smartphone customers and to allow its users to experience improved 4G availability inside buildings – homes, offices, and malls, along with wider availability of Airtel 4G across Uganda.
However, in the past few months, several users have poured their frustration with the slow network, prompting the regulator to investigate. 
The regulator hoped that Airtel’s 4G technology would be reliable and that IG would improve communications.
“We can expect better service delivery, improvements in public accountability through e-Government, improved education, tourism, and innovative goods and services,” said Uganda Communications Commission Executive (UCC) Director Godfrey Mutabazi during the launch.
Several users on social media have since welcomed the directive by UCC. They have suggested to UCC that Airtel should explain what they have termed as data thuggery and exploitation.
